{"id":489,"date":"2021-01-14T22:07:58","date_gmt":"2021-01-14T22:07:58","guid":{"rendered":"http:\/\/vintageconnector.com\/faq\/"},"modified":"2021-04-13T19:10:29","modified_gmt":"2021-04-13T19:10:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/vintageconnector.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently asked questions (FAQ)<\/h3>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1608913012495{margin-bottom: 0px !important;}”]\n

On this page you will find answers to our most frequently asked questions.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_row_inner][vc_column_inner][vc_column_text css=”.vc_custom_1614075342880{margin-bottom: 0px !important;}”]\n

Buyers<\/span><\/h3>\n[\/vc_column_text][vc_toggle title=”Give away”]Win a FREE outfit from VintageConnector!<\/p>\n

Everyone that bought an item on the website will receive a card with the instructions with their order.
\nThis Giveaway will be held every month so you always have a chance to win![\/vc_toggle][vc_toggle title=”Shipping”]Delivery time<\/span><\/p>\n

A package normally takes a few days to arrive but this can be as long as 2 weeks (3 weeks for an international shipment). If the package is not received by the buyer after 14 days, please contact us. Then we will sort it out together!<\/p>\n

Shipping with Track & Trace<\/span><\/p>\n

When an item is sold the shop owner has 5 working days to ship it. When the item is sold the seller receives an email with shipping instructions.[\/vc_toggle][vc_toggle title=”The order has been canceled. What happened?”]It can happen that the shop owner has sold that item in the store on the same day, we have an agreement with them that they will report this every day through the website and take the items offline that have been sold.
\nIf you bought the item that day, the shop owner will not be able to sell it to you anymore.[\/vc_toggle][vc_toggle title=”The shop owner does not ship my item”]We have an arrangement with the shop owners to ship sold items within 5 business days, have 5 business days (plus weekend 7 days) not passed yet? Then please wait or contact us to ask when it will be shipped.
\nInfo@vintageconnector.com<\/span>[\/vc_toggle][vc_toggle title=”Returns”]Have you received the order but are not satisfied with the items?
\nAlways keep in mind that the items are vintage and therefore have been lived in!
\nWe have an arrangement with the shop owners that they will mention if a garment is of lower quality or possibly broken so you know what’s wrong before it arrives!<\/p>\n

The description always states the condition of the item:
\nNew: unworn or upcycle<\/span><\/em>
\nGood: Minimal signs of use such as stains or fading<\/span><\/em>
\nUsed: Signs of use such as larger stains, pilling, and holes<\/span><\/em><\/p>\n

If you are not satisfied with an order, you can return it. For a return please contact us via email, you need to fill out a return form, which can be found at the bottom of the page, this must be done within 14 days of receiving the item, and keep in mind that the buyer pays the return costs for a track and trace shipment. We advise you to return the package in the original packaging with insurance, if something goes wrong in the post you are insured!<\/p>\n

Return form VintageConnector
\nThe item:
\nThe seller:
\nThe amount paid:
\nThe reason for return:
\nReceipt date:<\/p>\n

The return form may be sent completed to:
\nInfo@vintageconnector.com<\/span><\/p>\n

Note: Never send a return to the main office.
\nWe provide the seller’s address by email.[\/vc_toggle][vc_toggle title=”How do I send a return shipment after it has been accepted by the seller?”]Once you have obtained all the information, do the following:
\nPack the items to be returned securely, if possible the original packaging it arrived in, if you choose this option remove the stickers and details to avoid confusion!
\nDon’t have the original packaging anymore? And does it fit through the letterbox? Then an envelope or letterbox is sufficient. Is the package a bit larger? Then make sure you have a sturdy box, VintageConnector’s sustainable tip is: go to your local hardware store or supermarket and ask there if they have any boxes left.<\/p>\n

After this it is time to ship, always do this with track & trace so you can follow when your package has arrived, we recommend sending the package with insurance because something can always happen on the way! We also advise you to take pictures of the process, think of a picture when you pack it, the package is ready for shipment a picture of the track & trace this is also proof of shipment. Stamps are not accepted.<\/p>\n

Do not forget to deliver the Track & Trace code and the photos of the shipment to VintageConnector. Info@vintageconnector.com[\/vc_toggle][vc_toggle title=”Payment methods”]You can pay on VintageConnector with different payment methods:<\/p>\n